Golden Moments / We're here to help
Support
Tell us what went wrong, or what could be easier. You don't need to know any technical terms.
Email the publisher
Golden Moments is published by Cloudjet Solutions Pte. Ltd., Singapore. Our public support contact is:
Write to supportThis opens your email app. There is no account, live-chat bot, or website upload form.
What to include
Tell us whether you're on iPhone, iPad, Android, or this website. Describe the screen, the action you tried, and what happened. If you know the app version, include it. A short description is enough to start.
Please do not email personal family photographs, medical records, diagnoses, passwords, or payment card details. We will ask only for further details if needed.
Simple troubleshooting
Our version-specific Help guide explains gentle matching, selected photos, and using the app offline.
- If the screen seems stuck, use Back or close and reopen the app.
- Check the App Store or Google Play listing for device requirements and updates.
- If choosing a photo fails (in a version with that feature), try one smaller picture and check available storage.
- If you still need help, email us with the steps above.
Avoid deleting or reinstalling the app as a first troubleshooting step: that could remove local photos, game settings, or other data you want to keep. Offload App may preserve data and is not the same as deletion.
Privacy requests and deleting photo copies
For step-by-step information about removing app-owned pictures, see Privacy choices and deletion. If you want access to or deletion of information you sent us by email, write to apple@locuno.com. We cannot access or delete a picture stored only on your personal device.
Read the mobile app privacy policy for the app's data handling, or the separate website privacy notice for this website.
Accessibility or unwanted content
If a button is hard to reach, text is difficult to read, a screen reader behaves unexpectedly, or an image is upsetting or may infringe someone's rights, let us know. Please identify the activity or screen rather than sending private family pictures. You can also read our accessibility note and safety guidance.
App Store billing and refunds
The website does not take payments. If an App Store purchase applies to the version you use, Apple manages the transaction. For eligible refund requests or purchase problems, visit Apple's purchase support. This does not replace any refund rights you have under applicable law.
Current and upcoming features
The version currently published in the App Store may differ from development screenshots or code. Family-photo importing is being prepared for an update and is not available in the currently published app-store versions as of October 18, 2026. This website does not upload or synchronize family photographs.